CardPointe Gateway Review

DO NOT USE they have the worst customer service and they screw you over with tons of fees monthly you shouldn’t have to pay. I’m not one to leave reviews but this company is a complete rip off!

Worst company ever absolutely don’t recommend canceled my service two years ago and continue charging me and is now telling me there’s nothing they can do. It’s not their fault. Same complaint continues throughout the reviews seems like they’re doing it on purpose not accidental or mistake

Been on support phone for 2 and a half hours to try and learn how to refund a customer that they charged 4 times instead of once. Good luck, if you use them.

Their service is terrible! They have you open tickets to resolve problems and the tickets are distributed to different departments that don't talk to each other! What you need must also be one of the options they give you or else they will just close your ticket.

I would not recommend CardPointe. We had fine service for 5 years and then suddenly they start charging our company several hundred in fees one month and then again 4 months later. Since they have access to our bank account, they just take the fees out without permission. They refuse to provide me with written terms so I can determine if their total annual fees is worth it for our company. I am closing my account and going with a far less convenient option because of this sneaky behavior.

Originally had pretty good service because I had an agent who worked on my behalf. After a sudden annual fee, I was suddenly changed to a different program / contract without my knowing and suddenly charged more fees...Since this wasn't a part of my initial agreement, I tried to cancel, which was very difficult. Phone system is horrible - disconnects and goes in circles. Customer service is hit or miss - friendly, but gives wrong information, doesn't document the content and then you are left with fees fees and more fees.

Worst company ever. Please do some research before signing up with any of these card processing companies. Customer service is horrible and you can send them documentation multiple times, yet they'll keep asking. Plus, no follow up. Rude agents.

Terrible. They also are called Clover Connect. Cardpointe promised one rate roughly 3% through their sales person. Delivered on their word for one year. And then over the course of months and years increased my credit card processing fees to nearly 6%. They gained my trust, I stopped carefully watching my bills and they took advantage of me overcharging 1000's of dollars. I would stay far away from this company.

Seriously. Run from this company. They are a nightmare to work with. These people are disorganized, rude, unavailable, and cost us countless hours of following up on basic issues.

If you are thinking about using this processor - don't. So many errors. You will spend 3 or 4 hours on the phone being transferred back and forth with no one having any idea ho to fix their own issue. Then, it will become your issue, even though it isn't. Now when I call, I can literally tell them what their answer will be and what their next step will be, and the one after that. Cards are always being authorized but not captured. In 2020 they even withheld 6 months of card payments because it was covid and I was issuing refunds then dumped them in our account in one lump sum with no way to balance. Our auditors had a field day with that one. We are switching in a few months and I could not be happier!

I don't review many companies but I must warn future customers of their unfair business practices. Too many issues to list but the biggest is the fee's they charge for non compliance and now annual fees. There are many other companies out there doing a much better job.

I'm in the same boat as others. My account went to Credit Risk department a week ago. I cannot get anyone to reply to emails, and there's no direct phone contact. They are holding $300K. I've been an online retailer for 20 years. Stay away.

Do not use CardPointe. They are a bunch of thieves. Worst experience ever… They’ve been on the sneak doing extra charges and taking money out of my account.

Well, here it is 7 days later and I still don't have my money. This place is complete trash. Try to talk to them, and they're rude and keep sending you to other departments to talk to someone else. Just to get nowhere! Had 2 more transactions from customers paying their regular payments. They've decided to just hold on to that now too. I suggest anyone wanting to use them -- do not! This has been a nightmare. Running a business and not making any money for a week is not how things should work.

Total garbage. I had $4k in transactions held up for 3 days. I finally reached someone at customer service and was told they'll send me an e-mail to fix the issue in 3-4 business days. They claim they can't reach anyone directly at the risk management department, which is supposedly where the issue is. Worst customer service ever!

Absolutely terrible...some of the worst service I've ever experienced. They have no email support for merchants, and their phone support is a disgrace. Most recently, they couldn't explain why a customer's payment was failing but claimed that it had gone through on their end and that we would see it in our next batch, but of course, we never did. Even their security/fraud department goes to voicemail during business hours, and they never call back. These people have absolutely zero respect for their customers. Use anyone else.

Absolutely horrible customer service. Ended the call and hung up on me at the end.

I have had a horrible experience with cardpointe! My account was canceled in October of 2022, however I am told now that the account was open. Now they have charged me a fee of 199.00 dollars for "account security services" and say that I will not be refunded this charge. I would not recommend this service to anyone ever! I had to give them one star but they don't even deserve that!

After receiving high charges every month for compliance fees and non use fees I decided to cancel my account. I contacted customer support. They stated I needed to file a cancelation from and send it to cardpoitesupport@cardconnect.com. On September 27th of this year I emailed them this form. I am still being charged a monthly fee! I contacted customer support, my merchant number is no longer recognized. After waiting on line for over 20 minutes, I was told by the reprehensive that "I did everything right", I provided the correct form and this was a mistake on their end. Due to the account being closed he could not rectify the matter and needed to transfer me to the cancelation department, after he placed notes on the call, he transferred me. Kristen in the cancelation department... who proceeded to tell me I sent the form to the wrong department and I needed to resend. When I told her what customer support stated... her response was "they were wrong" he didn't know what he was talking about. This company will give you the run-around when trying to cancel and will provide you the wrong information to delay the "cancelation of your account so they can continue charging you. They will then hold your responsible for not following the proper procedure. I doubt I will receive the money back.

If you are a business absolutely do not consider these folks for merchant. After enduring the high fees for years we wanted to switch and it was literally a 2 hour phone call getting transferred a dozen times and waiting forever. Rude and unprofessional customer service.