YapStone Review

Really terrible practices. They can take up to 30 days to process a refund from the day it is submitted. This is abusive and unreasonable in this day of instantaneous money transfers.

Yapstone is holding my payments for my vacation rental. They are using Covid as an excuse for holding payments. But that is bogus. I have a guest that paid final payment in full on 7/9/2020 and I have not received my payment on 8/3/2020.

YAPSTONE and rentpayment.com have held my deposit and 1st payment rent for 13 days after my tenant made the deposit. Customer service is non-existent.

They have no concern for their clients. I got a chargeback and I quickly sent all the documentation to prove that this chargeback was not legit. I didn't hear back from them. I can not call them because they do not have remote customer service during the pandemic. They immediately removed the money from my account, charged their fee and walked away. I'm moving to another processor

Terrible!!!! I will never use them again. Even if it means I don't get bookings through HomeAway or VRBO! They stole a payment of mine for over $900.00 through a fraudulent claim. I have a 5 star rating and have had that for over 8years. They believe the renter over proof of my record, documentation, property management and photos. Not fair that they can pull your money right out of your bank account.

Chances are the one 5-star review is an employee. This is the worst company I've ever dealt with and I agree vrbo must be getting kickbacks. I manage 5 listings and each time they come up for renewal and are changed to Yapstone it's a nighmare, which includes numerous hours on the phone and computer getting it processed. I have 2 left to do and dread it. On the last one, they connected it to the wrong bank account, which belonged to a completely different owner that has nothing to do with the property. I had to do a bank change order for their egregious error. If this keeps us, I believe many owners will start renting long term or selling. With the new vrbo service fees and this hassle, it's really not worth it anymore.

Yapstone is the worst in the business.They are only in business because VRBO/HA force the advertisers on their site to use them. I would guess there is serious collusion/kickbacks being paid to VRBO/HA by Yapstone to turn a blind eye while VRBO/HA advertisers are being robbed and having their private financial information left unprotected. Yapstone does no due diligence to prevent the fraudulent use of credit cards. They should be held criminally and civilly liable for their blatant disregard for security of the people that are forced to use them. VRBO/HA (Expedia) should be held liable as well.

Comparing to other online vacation / short term rental companies, VRBO / HomeAway + Yapstone aka HolidayRentPayment is simply the worst combination. It charges the highest fees (9% on average comparing to 3% charged by Airbnb), but provides no service or protection at all. Does that highest fee mean its service is the best? On the contrary, it’s the worst. According to VRBO / HomeAway, it is just a Craigslist and won't be responsible for anything at all. It is so easy for any fraudster to cheat owner / host and live at your vacation properties for free. You can get a chargeback months down the road from a cheating guest, claiming whatever ridiculous excuse. Whenever you get that, VRBO / HomeAway washes their hands & walks away, for they’re just a Craigslist. So go ahead & ask the Yapstone / HolidayRentPayment to do something, for they’re the ones charging extra fees every time to handle the “fund processing”. Well, don’t bother. You WILL lose every dollar and more, for you have to pay Yapstone extra “processing fees” to “fight the chargeback”. Yapstone / HolidayRentPayment will happily pocket that extra fee from you, but won't do anything at all. We just went through such a process at the end of 2017, from a VISA chargeback. The following is the exact process we went through with Yapstone / HolidayRentPayment, and see with your own eyes how unprofessional, incompetent & ridiculous that company is. 1. Got email from Yapstone regarding the chargeback. 2. We emailed evidence and documents on the next day to Yapstone to fight the fraudulent chargeback, totally following instructions on Yapstone’s email. 3. We then called Yapstone and confirmed they received our response. 4. We also received email from Yapstone confirming they received our response. 5. Weeks down the road, just days before the “evidence sending deadline”, we received another email from Yapstone, claiming they haven't received any evidence from us so there's nothing they can do unless we do that right away. Ridiculously, in that same email, you can see their previous confirmation that they received our evidence and documents. 6. We emailed evidence and documents, again for the 2nd time, to Yapstone right away. 7. We again received email from Yapstone confirming they received our documents, and they will “submit your chargeback dispute documents to the card issuing bank.” 8. About a week after the deadline, we received another email from Yapstone, saying “Please be informed as we did not receive a response before the expiration date provided in our initial e-mail, this case has now been closed per regulatory guidelines. Unfortunately, we have no further chargeback rights to pursue on your behalf.” And right in that same email, you can see their previous two confirmations, yes TWICE, that they received our evidence and documents If the first time mess up was due to Yapstone’s unprofessionalism & incompetence, the 2nd time exact same mess up can’t be explained by any logic. The only explanation left is Yapstone purposely designs its system to not give owner / host any chance to win back any chargeback. Instead, it happily helps any fraudster to cheat money out of honest owner/host’s pocket, for it can shamelessly make extra in “processing fees”. We did a brief Google search and it proves our suspicion. Many other owners/hosts went through the same process of being cheated by fraudulent chargebacks. The loss is anywhere from a few hundred dollars to a few thousand, or even in one case $15,000 on a luxury vacation property. Sadly in all those cases, not a single owner/host ever got anything back from the fraudsters. Thanks to VRBO / HomeAway & its payment handling partner Yapstone aka HolidayRentPayment’s astonishingly irresponsible operations.

The so-called "chargeback" department FOR VRBO is non-existent. There is no one representing your case if you have been the victim of a fraudulent chargeback. This company is using predatory policies and a scam set-up that you think will help get your charges reversed. I had an open and shut case of someone who used a credit card chargeback because I have a no-refund policy for cancellations. This guest cancelled days before Marathon Weekend, a lucrative rental period. Most guests rent a year in advance, and these guests canceled days before the weekend. And yet, they were allowed to issue a chargeback through their VISA. VRBO backed me, but Yapstone doesn't really work on chargebacks, even though they get paid to do it. They do nothing on the matter until they say they need to go to arbitration, and they try to wrangle hundreds of dollars out of you. It's pure scam, top to bottom. There is no rep who knows your case and many of the emails are filled with grammatical errors. This is one of the worst companies in the whole world.

I received an e-mail 7/13/17 from Yapstone stating payment made to property listing had been reported as an unauthorized transaction/pending an upcoming chargeback reversal. I was asked to decline and refund the the reservation on my dashboard. I did so and called Homeaway as well to explain the circumstances. The first step should have been to call via phone and explain. I missed reading the e-mail while these people stayed with me for 2 days. Once I found out they were asked to leave. On 8/5/17 I receive an e-mail stating the $75.00 damage security fee would be refunded to them. I called and explained the situation to Yapstone. I spoke to someone who was located in the Phillipines who did not seem knowledgeable at all. I wanted them to reverse sending them a payment. Then on 7/10/17 I receive an e-mail from Yapstone stating they just wanted to inform me that the "card was high risk and does not mean the payment did not go through." They changed the whole script. If you say unauthorized that means it was used unlawfully now they want to say something else. I stated you say these travelers are verified. Well evidently they are not. Then they debited $681.45 from my account stating that the traveler did a chargeback which happened 8/10/17. My credit card companies do an investigation before they do chargebacks. They tell you they must contact the merchant for the dispute. Now they want me to send in documentation. Why? Everything is already online. I'm not going to bother. The lesson I learned was not to book someone close to the day of their stay. Look to see if they're on Facebook. If the e-mail does not match their name; I am skeptical. I hope i never hear from Yapstone again.