WePay Review

They will steal your money! WePay held $2,000 and will not release funds to me or refund to client's credit card and it's been 70 days and counting. They also will not respond to any of my emails either. I've never received a chargeback and funds are backed by a legally binding contract. Blows my mind!

Had money held, reviewed then returned to customer to just turn around and cancel my account. Had to go to my client 3 weeks later and explain how they need to pay again.

This company froze our account and would not tell us why they froze it. They then said we had to wait 120 days to access those funds. Now we are well past the 120 days and they still will not reissue us our money over $4k! This is hard on a legitimate small business. Especially when they would not even tell us why? I would never recommend this company and it looks like many have had the same issues! Sounds like a lawsuit might be in order!

I spent countless hours contacting quickbooks (because you can’t call wepay) after they closed my account without warning, are unrecoverable because my account was “high risk”. I’m a tailor that moves less that $1500/mo. through. There was nothing flaggable that would have caused this. I’m assuming just really really bad tech.

They are holding people's money with no accountability. Read reviews all over the internet for further details.

Terrible system - you get sent to pay for a response for a refundable $1 and the fee says $47. There is no way to go back to the Chat person that sent you. What a bad joke this is. You are holding a donation to a charity!!!!

Horrible company. Customer service is horrible. There is no phone number and they only email you once a day with a 4 word reply that doesn't help or answer any questions.

This company is a scam. They have been holding on to over $24K of ours for over 2 weeks and have no date as to when they will release it. They are creating false reasons and giving us the runaround.

I highly recommend against them as they might damage your relationship and reputation you have with your customers and cost you time and money. We are an established business representing the estate of a rather famous artist from the UK. We’ve been selling art related products over the last few years without issue. In fact, after several hundred orders we’ve had no issues with payments or complaints with Stripe or SquareUp and just one dispute with Paypal, (a damaged item received which we resolved). Then WePay showed up! We added WePay through our Ecwid store and an order came through for $231.99, our first and only order with WePay. Two days later I received an email stating: “Unfortunately, we can no longer support your business and we'll need to cancel any pending payments." And they canceled the order in our store!! It happened without our knowing and I have no idea what the customer thinks yet but it doesn’t make us look very reputable because, WePay IS NOT reputable. Why was this? Because they decided that our “account is susceptible to a high chargeback or dispute rate.” However, if we only had this one sale, no other activity, no chargebacks, no disputes, nothing, and a track record of success with our payments, then this decision is unsubstantiated. Many others have similar complaints and if the WePay response is true, that their “processor holds them to high standards and has rules regarding accounts that are seen as high-risk” THEN WHY DID THEY APPROVE US TO BEGIN WITH? Also, I reached out to Ecwid support and ‘Alex F' said; “That sounds pretty strange in this case. Possibly, if you contact them and ask to reconsider their decision, they will reopen your account.” Reconsider? After this, why would we ever want to do business with such an untrustworthy company like WePay? If we lose this sale or our reputation is damaged, I’m filing formal grievances with the BBB and anywhere else possible. Lastly, I strongly advise against anyone using WePay, if you read the reviews/complaints they have a consistent track record of holding money hostage and damaging a businesses reputation.

I noticed they have taken off reviews. That says it all really. Signed up for WePay - thought we would give them a go. Spent two hours signing up for their nonsense service, then another half hour making a test purchase of £10, then had to wait another five days for them to process it, only for them to shut the account saying high value transactions aren't available! Wow! No joke! They then said they would not allow us to close our account in case they want to take money out of our bank for the single £10 transaction that we made. Honestly I would avoid this company and service at all costs.