PNC Merchant Services Review

I opened a business account with PNC, I immediately noticed that the bank representative seemed to be only focusing on the merchant services, which I thought was a bit odd since I just wanted to open the account. I opened the account and a few weeks later I went back to discuss the merchant services. I eventually received the policy or contract online. As I read through the first few pages I noticed there were fees and numbers that did not make sense or were never mentioned. Thankfully I never signed the agreement. Everything negative thing reported online is true including 1) Hidden fees, there were several annual fees that was never mentioned. 2) Bogus tier system. The representative sells you that PNC has the lowest transaction fees, but they use a non standardized tier system that allows them to charge you the highest rate not the lowest they brag about. 3) Customer service: when I first reviewed the contract and contacted PNC merchant services, no one ever picked up the phone.I believe this is intentional, you will go back to the Bank's sales person, so he can continue to be deceptive. 4) Overcharge for clover- they charge 2-3x the cost if you buy outright and then if you lease, it double that price. 5) Long lease, with termination fee. I am so thankful I followed my gut and read and re-read contract and read on-line reviews before committing. While I actually like PNC bank the PNC merchant services and their bank representatives are snakes who are truly deceptive, and dishonest, to lock you into their services. Don't use them or the Clover. .

More info about the lawsuit you mention: http://www.prweb.com/releases/2017/10/prweb14851822.htm

Scammed me out of lots of money. Promised no monthly fees and did not deliver. They also locked me in contract unknowingly. Ripoff. Do not use.

What a nightmare PNC Merchant Services has been. Ask all you want about what fees you will be paying, they'll be sure not to tell you.

When they signed me up for an account, they submitted the wrong information to first data which resulted in over $100,000 dollars of my funds being held up for 180 days. When I confronted them about it the only response I got was I feel so bad but good luck. STAY AWAY!!!!!

This service is not safe. DO NOT USE IT!!! The credit card company going to take your money back if it was fraud no matter what since you have signed the contract. I had fraud credit card charge after two weeks - without any warning they got to my checking account and took the money. Since I had no idea it was fraud I spent some of the money, but they took back everything. When I contact them the only response i got is sorry.

I signed up with PNC Merchant Services on 9/24/2014 for a simple merchant account; an account with no monthly fees. I specifically told Randi McKenna that I was not going to be processing credit card payments on a regular basis and did not want to pay a monthly fee. Now, almost two years later, PNC starts charging me $19.50 fee per month. I contact them and they informed me they sent a letter to me in February; I never received the letter and I told them. They assigned me a person Mark Blackstock, to resolve the issue for me about the fee and about cancelling my merchant services account; he did absolutely nothing - they are crooks. Blackstock told me that I signed the contract and agreed to a fee, if I did not process $60,000 a year in credit cards and that I signed the contact agreeing to keep the account for 3 years; I was not aware of either of these things. These are key things that Randi McKenna should have pointed out to me. I never would have agreed to processing $60,000 a year in credit card payments or to keeping the account 3 years. The figures McKenna put on my application for Visa and MC amounts, I did not give to her; she put them there on her own. She is responsible for letting the customer know all these things but she did not tell me anything. PNC Merchant Services is a ripoff and is designed to get customers sucked in for long periods, so they can make a profit. I filed a complaint with the Consumer Finance Protection Bureau, which did no good; Mark Blackstock lied to them, saying that he did an investigation but he did none! He sent Consumer Finance Protection Bureau a letter saying he addressed the issue with me but he lied! Mark sent me a letter dated August 5th, with the same thing he told me in June when I first contacted him about the issue. PNC Merchant Services should be closed down and all the top executives put in jail; they are a scam and ripoff and the government allows them to get away with it! Now, PNC Merchant Charges has placed another unannounced charge on my merchant account for the month of October for $109.00; I was told it was an annual fee to cover the charges Visa and Mastercard fees they are charged! OUTRAGEOUS!!! PNC Merchant Services are making up fees as they go! The representative also told me the $19.50 a month I am being charged is because I don’t process credit cards each month; so I am getting penalized for not using their services each month! How can these government agencies, who are supposed to protect consumers against companies like PNC Merchant Services, allow this to happen?

After discovering my client's credit card purchases were not being deposited (in total) to my PNC Bank business checking account and in addition, discovering that entire purchases were never credited, I contacted my PNC Merchant Services' Account Manager. That was 4 years ago. After repeated telephone calls and emails, he admitted that funds were missing and tried to buy my silence by given me a gift (a credit card processing machine). Huh? I guess he thought a credit card machine that I could not use (because I had no land line at my business), would make up for the thousands of dollars missing from my business checking account. Of course, at the time he offered this bribe, he did not realize I was without a landline....because he never came to my business. I moved 4 streets away from the original location and he never even knew it. Even though I'd notified PNC Bank in Tequesta, Florida and PNC Merchant Services plus sent me an email notification. Said he just didn't note in my file. After I refused to accept his little slider machine, my Account Manager just stopped answering my calls and emails. I then filed an extensive report, detailing the thousands of dollars in missing credit card deposits and excessive fees - A report that was reviewed and deemed to be accurate by a licensed CPA. It's now been 3 years since I discovered the missing funds and excessive charges and still no resolution. They are slick! PNC Merchant Services should be fined, publicly shamed and put out of business. Within the next few weeks, I'll be interviewed by a local media outlet. As they say, "the gloves are off!" Sadly, many small businesses trusted PNC Bank and hoped that their local Managers would somehow respect and protect their business relationship. "We were all wrong." My local PNC Bank Manager didn't give a damn. Claimed to have no knowledge of the thefts. All I can say, if the local Account Manager contacts you in Northern Palm Beach County, Florida, RUN! The guy will rip you off and destroy your small business. He's not only incompetent, he's just clueless. PNC Merchant Services and the Manager of Tequesta, Florida's PNC Bank will rue the day that they started stealing money from my small business.

PNC Merchant Services suffers from the same plague as the other large banks, such as Bank of America and Wells Fargo. It doesn't seem to understand that it's possible to make a profit while maintaining a certain level of ethics and transparency. Just like its large bank counterparts, PNC Merchant Services resells First Data's processing services. We have reviewed many PNC statements that show it's partial to opaque billback pricing with aggressive surcharges.